Policies

Refund & Cancellation Policy

Clear information on order cancellations, refund handling, and support for purchases made with Kernadi Fabrics.

Overview

How requests are handled

Kernadi Fabrics aims to keep every order process transparent and customer-friendly. Cancellation, refund, and approval timelines may vary depending on whether the order is ready stock, cut-to-order fabric, customized material, or already dispatched.

Customers should review product details, quantity, color, and shipping information carefully before placing an order. If you need help before or after purchase, our support team can guide you on eligibility, next steps, and expected resolution timelines.

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Key points

Policy highlights

Order cancellation

Cancellation requests should be submitted as early as possible. Orders already processed, cut, customized, packed, or shipped may not be eligible for cancellation.

Refund eligibility

Refunds are generally considered only for approved cases such as duplicate payment, unavailable stock, or verified order issues reviewed by our team.

Non-refundable items

Customized fabrics, special sourcing orders, cut lengths prepared to customer requirements, and items damaged due to misuse are typically not refundable.

Processing time

Once approved, refunds are usually initiated to the original payment method within a reasonable processing period, subject to banking and payment partner timelines.

Requesting support

To request a cancellation or refund review, please contact Kernadi Fabrics with your order number, purchase date, product details, and a clear explanation of the issue. If the request relates to damage, defect, or wrong item delivery, include relevant photos and packaging details where possible. Approved resolutions may include refund, replacement, store credit, or another suitable remedy depending on the order type and issue verified.

Need help?

Questions before you order

Review product details carefully or reach out through our contact page for clarification on fabrics, shipping, cancellations, and order support.

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